| (酒店服务英语100) |
中文话题 |
话题描述 |
| Basic Vocabulary |
基础词汇课程 |
|
| Inquiry about the fitness center |
咨询健身中心 |
Guest asks about the fitness center's facilities, hours of operations, etc. |
| Storing luggage after check-out |
退房后贮存行李 |
Guest wants to store his luggage for a few hours after checking out |
| Call to housekeeping |
要求客户服务 |
Guest calls to ask for more toiletries, towels, etc. |
| Asking about internet |
咨询互联网 |
Guest calls for broadband cable |
| Renting mobile phone |
租用手机 |
Guest would like to rent a mobile phone at the business center |
| Printing documents |
打印文件 |
Guest wants to print and copy several documents |
| Review |
复习 |
|
| Justifying high costs |
改正高收费 |
Dealing with customer who complains about the high costs |
| Restaurant recommendation with directions |
推荐饭店并指路 |
Concierge recommends restaurant and provides directions |
| Los Angeles entertainment |
洛杉机娱乐活动 |
Concierge recommends entertainment - Los Angeles |
| Requesting a taxi |
申请出租车 |
Guest would like to take a taxi to the airport |
| Getting to the train station |
赶赴火车站 |
Guest would like to take a taxi to the train station |
| Red wine recommendation |
推荐红酒 |
Waiter provides recommendation of red wine |
| Review |
复习 |
|
| Canceling reservations |
取消预定 |
Guest calls to cancel a reservation |
| Checking-out |
退房 |
Guest checks out of the hotel |
| Disputing bill |
有争议的帐单 |
Guest disputes part of the bill |
| Holding package for pick-up |
保管包等人来取 |
Asking concierge to hold a package for pick-up |
| Directions for taxi driver |
给出租车司机指路 |
Guest asks bell captain to provide the taxi driver directions |
| Holding luggage |
保管行李 |
Asking the porter to takeluggage down for check out, but hold until the evening |
| Review |
复习 |
|
| Late check-out |
推迟退房 |
Guest asks about arranging late check-out |
| Discussing tsunami danger |
讨论海啸的危险性 |
Guest discusses tsunami danger at resort hotel |
| Unsatisfied guest |
不满意的客人 |
Guest is unhappy with the service |
| Correcting misuse of words |
纠正错误使用单词 |
Highlighting the misuse of wait a while |
| Airplane ticket upgrade |
升舱机票 |
Guest requests to upgrade ticket |
| Olympics venue transportation |
奥运会会场交通 |
Guest asks concierge on how to get to the Olympics main stadium |
| Review |
复习 |
|